How can we help?

Frequently asked questions & quick help

How can I set up a new event?
Where do I find purchased tickets?
How much is the transactional fee?
How can I delete a group?

Admin FAQ

Did you find a bug? Let us know!

QR code entry failed
Issues with only payment
Cannot find a purchased ticket or pass
Any other unexpected behaviour

Bug report

Changing data or settings

Changing subscription types or passes
Resending emails
Managing inactive accounts
Changing workshop payment options
Changing limits

Data/settings change request

New features and developments

Ongoing development efforts
Submitting new ideas
Information about our latest features released

Development Portal

Do you have a little more time?

Check out video guides at DancePass Academy so you can maximize that value you get from DancePass.

Would you rather have a chat? Book a consultation with us!

We update our calendar 1–2 weeks in advance with available time slots.

If you need a custom report, have a development request, or are facing a more complex issue, a conversation can help clarify how we can best support you.