General Terms and Conditions

These General Terms and Conditions ("Terms") set out the conditions governing the use of the DancePass System. By registering and logging in to the DancePass System, you accept these Terms, and the operator of the DancePass System grants you authorisation to use it.

By logging in to the DancePass System, you expressly confirm that you have read these Terms, that you fully understand and acknowledge their contents, and that you accept them as binding upon yourself.

These Terms apply to the DancePass System in its current state and to any future modifications or versions thereof.

These Terms take effect immediately upon commencement of use of the DancePass System.
If you do not accept the conditions set out below, please cease using the System immediately.

1. The DancePass System

The DancePass System is an online business management software designed to make it easier for its Users (including Partners, their Managers, Instructors, and end Users) to handle tasks arising in the course of activities they organise, provide, or attend — such as scheduling classes, booking appointments, maintaining related records and accounts, and facilitating communication between service providers and clients.

The DancePass System is operated by:

Operator: Ádám Földvári (sole trader)
Registered address: 1115 Budapest, Hídvég utca 2/a, Hungary
Tax number: 90171608-1-43
Email: dancepassapp@gmail.com
Website: www.dancepass.eu
Registration number: 59322591

Legal Background

These Terms have been drawn up in accordance with applicable law, in particular the following:

Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR),
Directive 2011/83/EU on consumer rights,
Act V of 2013 on the Civil Code of Hungary (Ptk.),
Act CVIII of 2001 on certain aspects of electronic commerce services and information society services,
Government Decree 45/2014 (II.26.) on contracts concluded between parties at a distance and on digital content.

2. Definitions

Capitalised terms used in these Terms have the following meanings:

"DancePass": refers to Ádám Földvári as a sole trader and operator of the DancePass System.

"DancePass Service" or "DancePass System": the online business management software used by Users, accessible via the web. Its purpose is to make it easier for Users (including Partners, their Managers, Instructors, and end Users) to handle scheduling, booking, recordkeeping, accounting, and communication tasks related to the activities they organise, provide, or attend.

"Partner" or "Partners": One or more businesses operating in the fields of sport, recreation, dance, leisure, education, or similar activities, which organise and deliver those activities to Users through the DancePass System under a contract with DancePass, and which use the DancePass System for related administrative tasks on a daily and regular basis. Partners are entitled to use the DancePass System subject to payment of the applicable fees.

"User": The Partner, its Manager(s), its Instructor(s), and end Users (including yourself) who use the DancePass System.

"User Role": A User may hold multiple roles in the DancePass System (Manager, Instructor, end User). Roles are stored in the system; a higher-level role (e.g. Manager) carries all permissions of a lower-level role (e.g. Instructor).

"User Account" or "Account": the account created upon registration and login in the DancePass System.

"Terms": This agreement and any future amendments to it.

"GDPR": Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

"Manager": A Manager is generally authorised to represent the Partner legally, or at minimum to act on the Partner's behalf under the agreement between DancePass and the Partner. As a data controller, the Manager operates the Partner's DancePass account and may access and manage data belonging to Instructors and Users in accordance with their permissions.

"Instructor": An Instructor delivers activities to Users as organised by the Partner. They manage their own sessions and may access User data based on permissions granted by the Manager. Instructors do not pay DancePass separately for the Service; this cost is included in the fee paid by the Partner.

"User" (end user): A person who uses the DancePass System to access services organised by the Partner and delivered by the Instructor. End Users are entitled to use the DancePass System free of charge.

3. Obligations of DancePass

3.1 The DancePass Service

DancePass will make every reasonable effort to keep the DancePass Service available to Users, except where availability is affected by external events or circumstances beyond DancePass's control (e.g. internet availability, availability of third-party services used in providing the DancePass Service, or cyberattacks).

3.2 Accessing the DancePass Service

DancePass enters into a service agreement with the Partner, after which the Partner's Manager and Instructors register in the system. DancePass assigns roles to Users as specified by the Manager. Users may access the DancePass System by registering on the Partner's DancePass page (via the relevant subdomain) and confirming their email address as instructed in the message received from DancePass. Alternatively — under a separate agreement with the Partner — a User may register for a publicly available course or event. After registration, all Users and Partners access the DancePass Service by logging in with a password.

3.3 Data Management, Privacy, and Data Processing

3.3.1

DancePass draws attention to the fact that when Partners provide services and personal data of data subjects is processed in connection with the use of the DancePass System, the Partner generally acts as a data controller and DancePass acts as a data processor within the meaning of the GDPR.

3.3.2

DancePass draws attention to the fact that when visiting the DancePass website, the legal entity identified as a Partner in the DancePass Privacy Policy may act as a data processor, meaning that data transfers may occur in respect of the data specified in the appendix, to which the data subject consents by using the DancePass website. For further details, see the DancePass Privacy Policy (including the Cookie Notice).

3.3.3

DancePass will take all reasonably expected measures to protect all data stored in the DancePass System.

3.3.4

DancePass, as a data processor, is committed to privacy by design and by default in accordance with the GDPR. Accordingly, DancePass continuously strives to incorporate data protection considerations into the DancePass System from the ground up, rather than addressing compliance as an afterthought.

3.3.5

DancePass uses cookies and other technologies to operate the DancePass System, to which the User consents:

user_id
This cookie stores the login session of DancePass Users, so they do not need to log in every time they visit. It is valid for 2 years.

_ddance_pass_session
This cookie stores User session activity. It is a functional cookie required for the website to operate and does not store personal data. It expires when the browser is closed.

3.3.6 Data Processing

DancePass uses the DancePass System to provide the service to the Partner's Users in accordance with the agreement between DancePass and the Partner. Under this arrangement, DancePass qualifies as a data processor within the meaning of the GDPR. In this capacity:

Personal data is processed only when initiated by the Partner as data controller or by the User as a data subject within the DancePass System.
DancePass will take all reasonably expected measures to ensure the security of data stored in the DancePass System.
Personal data recorded in the DancePass System may only be accessed by DancePass staff and collaborators whose work requires it, and who have undertaken confidentiality obligations in respect of the data they handle.
DancePass may engage subcontractors in providing the DancePass Service. DancePass will ensure that any subcontractor operates in accordance with the business confidentiality commitments undertaken by DancePass.
It is not the responsibility of DancePass (and DancePass expressly excludes liability) to identify and correct erroneous data entries made by Users or to troubleshoot and fix related errors, except where this is required to facilitate the exercise of data subject rights under applicable law.
Upon instruction from the Manager or upon termination of the agreement between DancePass and the Partner, DancePass will return to the Partner and delete all personal data recorded in the DancePass System, unless the Privacy Policy, European Union law, or national law provides otherwise.

4. Obligations of the User

4.1 Personal Data

The User must take all necessary precautions to protect the security of their personal data. In particular, but not exclusively, the User bears primary responsibility for keeping their password secure. To this end:

Do not disclose your password under any circumstances.
If you believe that unauthorised persons have learned your password, change it immediately.

DancePass excludes its liability, to the fullest extent permitted by law, for any damages arising from the above — including damages within and outside the DancePass System.

4.2 Compliance with These Terms

It is the Partner's responsibility to ensure that Users associated with the Partner are made aware of these Terms. Users must comply with these Terms, including in particular — but not exclusively — all obligations whose breach may result in termination of the DancePass Service pursuant to section 10.3.

4.3 Use of the DancePass System by Minors

Use of the DancePass System is permitted for users aged 16 and over, or for younger users where the express consent of a parent or legal guardian has been obtained. It is the Partner's responsibility and obligation to obtain such consent before registering a minor User in the system.

4.4 Use of the DancePass Service in Public Places

If the User accesses the DancePass System from a public location (e.g. an internet café), additional precautions are required from the User to protect data, beyond the security measures already implemented in the system.

Due to data protection risks, DancePass does not recommend using the DancePass System over free, open Wi-Fi networks. DancePass excludes its liability, to the fullest extent permitted by law, for damages resulting from incidents caused by the use of free public Wi-Fi networks.

If there is a possibility that others may access the computer you are using, the following security steps are recommended:

Never leave unattended a computer on which the DancePass System is actively in use.
Always log out of the DancePass System using the Logout button — do not simply close the browser window.
Do not enable the storage of temporary internet files in your browser.

4.5 Prohibited Content

Users must refrain from uploading, recording, or transmitting any inappropriate, illegal, harmful, pornographic, or otherwise reputation-damaging content, information, or data through the DancePass System.

4.6 System Messages

By accepting these Terms, the User agrees to receive occasional system messages from DancePass relating to the use of the DancePass Service and System, maintenance, usage tips, and related information. DancePass emphasises that such system messages do not constitute newsletters or marketing communications.

5. Additional Terms

5.1 Liability of DancePass

DancePass employees and owners accept responsibility for the proper operation of the DancePass System within the limits permitted by applicable law.

5.1.1 Limitations

DancePass accepts no liability for:

The quality, organisation, or execution of services provided by the Partner
The accuracy of, or reputational harm caused by, content published through the DancePass System by the Partner or by Users, where DancePass had no knowledge thereof and made no editorial decision in relation to it
Data loss caused by third parties or circumstances outside DancePass's sphere of control (e.g. loss of internet connection, failure of the User's device)
VAT compliance, where this is the responsibility of the Partner
The accuracy or compliance of the Partner's accounting or tax practices

5.1.2 Liability of DancePass Remains Unaffected in Respect of

The above limitations do not affect DancePass's liability for:

Damages arising from breaches of the GDPR in DancePass's capacity as data controller or data processor
Damages arising from wilful misconduct or gross negligence
Breaches of the technical security of the DancePass System (e.g. hacking or virus attacks that DancePass could have prevented)
Material deviation from the agreed service in response to an explicit request from the User

5.1.3 Limitation of Liability

Liability under the GDPR as data processor is unlimited and cannot be contractually excluded.

Limitation of other liabilities:

GDPR breach: Unlimited
Wilful misconduct: Unlimited
Gross negligence: Unlimited
Other B2C contracts: Fees paid in the last 12 months or 300,000 HUF (whichever is higher)

5.1.4 Incidental and Consequential Damages

To the extent permitted by law, DancePass limits its liability for incidental, indirect, unforeseen, or punitive damages, including in particular damages arising from loss of profit, loss of business opportunity, or loss of data.

This limitation does not affect DancePass's liability for harm to life, bodily integrity, or health; for damages caused by wilful or grossly negligent breach of contract; or in cases where liability cannot be excluded or limited under applicable law.

5.2 Liability of the User and Partner

5.2.1 Liability of the Partner

The Partner bears full responsibility for the activities it organises, provides, or facilitates. In particular:

The Partner is responsible for the organisation of Events, injury prevention, and compliance with safety requirements
The Partner is responsible for the processing of Users' personal data; it is agreed that the Partner acts as data controller and DancePass as data processor
The Partner must comply with all applicable laws, including occupational health, safety, and regulatory requirements

5.2.2 Liability of the User

The User is responsible for:

The accuracy of data they upload into the DancePass System
Keeping their password secure and preventing unauthorised access to the DancePass System
Any illegal or offensive content they publish

6. Ticket Sales and Online Payments

6.1 General Rules

Partners may sell tickets and/or passes for their own events online through the DancePass System.

Role of DancePass: DancePass acts solely as a technical intermediary in transactions and data storage. DancePass does not become a seller of tickets, and does not organise or execute events.

Responsibility for Events: The Partner bears sole responsibility for the proper organisation of Events, compliance with safety and health regulations, and the safety of Users.

6.2 Transaction Fees

Where the Partner uses the online payment feature, DancePass automatically deducts the applicable transaction fee upon completion of each transaction. The current transaction fees, broken down by payment method and check-in type, are listed in the summary fee table in section 1 of Appendix II.

Transaction fees cover the technical processing and administration of payments and are non-refundable, regardless of cancellations, event cancellations, or any other reason.

6.3 Event Cancellation and Refunds

Obligations of DancePass:

DancePass will make every reasonable effort to notify Users in a timely manner of the cancellation or significant modification of an Event
DancePass provides the Partner with technical tools to process refunds
Where a User paid for a ticket through DancePass, DancePass will enable the Partner to process ticket refunds via Stripe

Obligations of the Partner:

The Partner decides whether to offer a refund, reschedule, or other compensation in the event of cancellation or significant modification of an Event
Upon the Partner's instruction, DancePass processes the refund to the original payment method
The Partner processes refunds through Stripe where applicable

Limitation of DancePass Liability: DancePass acts as a technical intermediary only. Organisational responsibility for Events lies solely with the Partner.

Refund policy summary:

Event fee: Refunded at the Partner's discretion
DancePass transaction fee (0.5–1.5%): Non-refundable (covers the cost of the technical service)
DancePass monthly subscription fee: May give grounds for termination

Consumer protection: Statutory consumer rights under applicable EU and national law cannot be restricted by these Terms.

Special case – Force Majeure: In the event of an unforeseeable and unavoidable external cause, neither party may be compelled to perform or pay damages.

6.4 Ticket Use and Entry

The User must present their ticket (e-ticket) at the Event either printed or on their mobile device
Once the QR code has been validated, the ticket becomes immediately invalid
Entry is based on the first valid QR code scan
DancePass accepts no liability for damages arising from loss, theft, incorrect printing, or multiple prints of a ticket
Denial of entry on these grounds is lawful and does not give rise to a claim for compensation

7. Ordering and Subscribing to the DancePass Service

7.1 Subscription Process

To use and continue using the DancePass Service, Partners must subscribe and pay the applicable subscription fee.

Current subscription fees are publicly available on the DancePass website.

Extensions to the service may be requested at any time by the Partner via email or by telephone after identity verification with customer support.

Subscription fees may be paid on either a monthly or annual basis, as chosen by the Partner. DancePass maintains records of all payments and provides the Partner with regular statements of their current balance, in line with the chosen billing period (monthly or annual).

The subscription fee becomes due from the date on which the Partner orders the service and gains access to it via their dedicated subdomain.

DancePass reserves the right to partially or fully restrict (suspend) the service if a payment remains overdue after its due date. Subscription fees remain payable for any period of suspension due to non-payment; however, no subscription fee will be invoiced during a suspension period requested by the Partner.

7.2 What the Subscription Fee Covers

The subscription fee for the DancePass business management system (provided as an online SaaS service) includes the ongoing operation and future development of the software, as well as daily data backups stored at a location independent of the primary server.

The recurring gross subscription fee is calculated based on the chosen subscription plan (Tempo, Step-up, Groove, and Rhythm packages).

7.3 Money-Back Guarantee

DancePass guarantees that if the Partner expresses dissatisfaction with the DancePass System in writing (by email) within 30 days of paying the first subscription fee, without being required to provide a reason, DancePass will refund the paid subscription amount within 14 (fourteen) days.

7.4 Online Ticket and Pass Sales

Where the Partner uses the online payment feature, DancePass charges the applicable transaction fee per transaction, automatically deducted upon completion. For current fees, see the summary fee table in section 1 of Appendix II.

When an online order is fulfilled: In the case of online payment, the booking, ticket, or pass becomes valid immediately upon confirmation of the successful payment transaction. Confirmation is sent automatically by the DancePass System to the User's registered email address.

DancePass accepts no liability for confirmation messages that fail to arrive due to an incorrect email address provided by the User or spam filtering applied by the User's email provider.

7.5 Stripe – Online Card Payments

Service description: The DancePass System enables Partners to accept online card payments via the Stripe payment platform.

Data handling for Stripe payments: Card data is processed exclusively through Stripe's secure, PCI DSS-certified system. Card details are not transmitted to or stored in the DancePass system.

Transaction fees: DancePass transaction fees applicable to online Stripe payments are set out in the summary fee table in section 1 of Appendix II.

Acceptance of Stripe's terms: By using the online payment feature, the Partner accepts the current General Terms and Conditions of Stripe Inc., available at: https://stripe.com/legal

7.6 In-Person Payments via Tap to Pay (NFC)

The DancePass System enables Partners to accept contactless, in-person card payments using the Stripe Tap to Pay feature — allowing card payments to be accepted via an NFC-capable smartphone, without a physical card terminal.

Eligibility requirements: Stripe Tap to Pay is available only when all of the following conditions are met simultaneously:

The Partner has already activated and is actively using the online payment feature within the DancePass System.
The Partner has a valid Stripe Billing integration configured in the DancePass System. Setting up and maintaining this integration is the Partner's responsibility.

Device requirements: The Stripe Tap to Pay feature only works on NFC (Near Field Communication)-capable smartphones. Providing an NFC-capable device is the Partner's responsibility; DancePass does not supply physical devices. DancePass does not guarantee that the feature will work on every device type. For a list of compatible devices, the Partner may refer to Stripe's official documentation. The list of supported devices and operating systems is set out in Appendix III.

Limitation of liability: DancePass accepts no liability for:

the availability or functionality of Tap to Pay on a given device,
failed transactions resulting from the absence or malfunction of NFC capability,
situations where Tap to Pay cannot be used due to a missing billing integration,
damages resulting from any suspension or modification of Stripe's services.

7.7 Online Payments via Barion

Service availability: The DancePass System supports the Barion payment method. The following payment options are available via Barion:

Card payment (Visa, Mastercard)
Barion Wallet (payment from Barion account balance)

Transaction fees: Transaction fees applicable to the Barion payment method are set out in the summary fee table in section 1 of Appendix II. Fees are non-refundable regardless of cancellations, event cancellations, or any other reason.

Refunds: Refunds for payments made via Barion are processed through the Barion system, upon instruction from the Partner.

Barion Wallet – liability: For payments made from a Barion Wallet, the User is responsible for ensuring their Barion account is valid and has a sufficient balance at the time of the transaction. DancePass excludes its liability for any booking shortfalls resulting from a failed Barion Wallet transaction.

Data handling for Barion payments: Online card and other payments are processed through Barion's system. Card and payment data are not transmitted to the merchant. Barion Payment Zrt. is an institution supervised by the Magyar Nemzeti Bank (National Bank of Hungary), licence number: H-EN-I-1064/2013.

8. Online Ticket and Pass Sales for Events

8.1 Nature of the Service

Partners may sell tickets and/or passes for their own events online through the DancePass System. DancePass acts solely as a technical intermediary in transactions and does not become a seller of tickets, nor does it organise or execute events. The Partner bears sole responsibility for the proper organisation of Events.

8.2 Service Fee

Where the Partner uses the online payment feature for event tickets, DancePass automatically deducts the applicable service fee upon completion of each transaction. Current fees — depending on payment method and check-in type — are set out in the summary fee table in section 1 of Appendix II. These fees cover the technical processing and administration of ticket sales and are non-refundable in the event of cancellation or withdrawal.

8.3 Ticket Transferability

Tickets sold through the DancePass System are not issued in the buyer's name; transfer of tickets is currently supported. Entry is based on the first valid QR code scan. All subsequent attempts to use the same ticket are invalid and entry may be refused.

8.4 Event Cancellation

DancePass will make every reasonable effort to notify Users in a timely manner of an Event cancellation and to facilitate ticket redemption. The details of any redemption process (location, deadline, method) are determined by the Partner. DancePass cannot be required to provide a refund or pay compensation; service and transaction fees are non-refundable in such cases.

Force majeure (complete impossibility of performance) applies only where:

The event falls outside the sphere of control of the data controller/service provider
The event was unforeseeable at the time the contract was concluded
The event directly prevents the operation of the online software
The party acted with the care reasonably expected of them

Notification obligation: 48 hours
Possibility of suspension: The parties may agree to suspend the service
Cooperation: The parties will cooperate in good faith to find alternative solutions

8.5 Ticket Management and Liability

The User must present their ticket (e-ticket) at the Event either printed or on their mobile device. Once the QR code has been validated, the ticket is immediately invalidated. Entry is based on the first validation. DancePass accepts no liability for damages arising from loss, theft, incorrect printing, or multiple prints of a ticket. Denial of entry on these grounds is lawful and does not give rise to a claim for compensation.

8.6 Tax Liability

The end User irrevocably assumes from DancePass any liability for fines, damages, and costs arising in relation to the party authorised to issue invoices on their behalf under applicable VAT law, where such liability results from the User's own breach of law.

8.7 Limitation of Liability

DancePass excludes all liability for damages arising from unlawful, illegal, or negligent conduct on the part of the Event organiser, the User, or any third party.

8.8 General Conditions of Attending Events

Liability: The Partner bears sole responsibility for the organisation and execution of the event. DancePass is not an organiser and accepts no liability in that capacity.
Legal relationship: The legal relationship is formed between the ticket holder and the Partner.
Ticket use: The ticket entitles the holder to a single entry. Lost, damaged, or multiply printed tickets cannot be replaced.
Entry control: Entry may be refused for forged tickets or tickets of an incorrect type (e.g. where the holder is not entitled to a concession).
Participation: Attendance at the event is at the participant's own risk. Entry is not permitted to persons under the influence of mind-altering substances.
Recordings: Photo and audio-visual recordings may be made at the event. Visitors may not claim compensation in connection with such recordings.
Exclusion: Persons who violate the house rules or safety requirements may be removed from the event.
Changes / Cancellation: The programme and participants may change. In the event of cancellation, the decision on refunds rests solely with the Partner.
Force majeure: In the event of a force majeure situation as defined in section 6.3, neither party may be compelled to perform or pay compensation, unless the damage was caused by the wilful or grossly negligent conduct of the party concerned. Force majeure provisions do not affect statutory consumer rights.

9. MailPass / Email Marketing Service

9.1 Accessing the Service

MailPass (powered by Cakemail) is an optional, monthly add-on feature of the DancePass System. It can be used independently or alongside the DancePass System. Pricing depends on the size of the email contact list — details are available in the pricing table in the Appendix to these Terms.

9.2 Data Processing Responsibility

Schools (as data controllers) may upload external contacts (not subscribed through the DancePass System) to the MailPass platform solely at their own risk. In such cases, it is the school's responsibility to obtain appropriate, lawful consent (e.g. via their own website). DancePass accepts no liability for contact lists uploaded by schools from their own sources.

The MailPass Privacy Notice is available at: https://dancepass.eu/gdpr/

9.3 Prohibited Content

The following categories of content are prohibited from being sent through the service:

Pornography or adult content
Illegal products or services
Pharmaceutical products
Work-from-home schemes or offers
Gambling
Multi-level marketing (MLM)
Loans, credit products, or credit repair services
Selling or sharing contact lists

9.4 Sanctions

In the event of a breach of these rules or non-payment, DancePass reserves the right to suspend the MailPass service temporarily or permanently.

9.5 Synchronisation and Unsubscribe Management

The DancePass System automatically synchronises subscriber data (e.g. name, email address, subscription date). When a contact unsubscribes, the system automatically deletes or deactivates that contact in MailPass as well.

9.6 Supplementary Provision

For any matters not specifically governed by these Terms, the official Terms of Use of Cakemail shall apply, available at: https://www.cakemail.com/legal/terms-of-use

10. Termination of the DancePass Service

10.1 Termination of the Agreement Between the Partner and DancePass

The DancePass Service terminates upon termination of the agreement between the Partner and DancePass. This means that the DancePass System will no longer be available to Users participating in the services organised, provided, or used through that Partner.

10.2 Termination Initiated by the User

As a data subject under applicable data protection law, the User may at any time request the deletion of their data from the DancePass System by submitting a request to the Partner in its capacity as data controller.

10.3 Termination Initiated by the Partner

The Partner may request termination of the service. This must be done no later than 2 business days before the next scheduled payment, by email or via the cancellation option on the Subscriptions page. If the next billing period has already commenced, the monthly fee will be invoiced.

10.4 Termination Initiated by DancePass

DancePass may terminate the DancePass Service with immediate effect if the Partner fails to pay the service fee, or if DancePass determines that the User has breached these Terms; has granted access to the DancePass System to unauthorised persons; has acted or is acting in a manner that negatively affects the reputation of the DancePass Service or threatens the secure operation of the DancePass System, the activities of other Users, or compliance with applicable data protection law; or has failed to cooperate as required to ensure DancePass's own compliance with such law.

Upon termination of the DancePass Service, DancePass will return to the Partner all personal data processed in its capacity as data processor and will subsequently delete such data from the DancePass System, unless the Privacy Policy, European Union law, or national law provides otherwise.

11. Questions and Feedback About the DancePass Service

For questions or feedback about the DancePass Service, please contact DancePass customer support at: dancepassapp@gmail.com

12. Consumer Rights and Dispute Resolution

12.1 Right of Withdrawal and 30-Day Trial Period

In addition to the statutory 14-day right of withdrawal, DancePass voluntarily offers a 30-day trial period: if the user notifies DancePass within 30 days of commencing use of the service that they no longer wish to continue, the Service Provider will refund the periodic fee already paid — excluding any one-off or transaction fees specified in these Terms — and the contract will terminate on the last day of the trial period. This 30-day trial does not affect or restrict the statutory right of withdrawal; it provides terms more favourable than those required by law.

12.2 Complaints

Users may submit complaints about the service via the following channels:

Email: info@dancepass.eu
Postal address: Ádám Földvári, 1115 Budapest, Hídvég utca 2/a, Hungary

The service provider will:

respond to email complaints within 30 days,
investigate and respond to written complaints within 30 days.

12.3 Alternative Dispute Resolution

In the event of a consumer dispute, consumers based in Hungary may contact the competent Conciliation Board (Békéltető Testület) of their place of residence.

EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/odr

12.4 Steps to Conclude a Contract

The user completes the registration form.
Acceptance of the Terms and Privacy Policy.
The system sends an automatic email to confirm registration.
The contract is concluded upon confirmation.
The service may be used immediately.

12.5 Payment and Invoicing

The service fee may be paid by bank transfer or via the Stripe payment platform. Invoices are sent by email through the billing system used by the Data Processor.

12.6 EU Online Dispute Resolution Platform

If you are based in another EU member state or the dispute is international in nature, you may use the following online platform:

URL: https://ec.europa.eu/consumers/odr/
Cost: Free of charge
Languages: Multiple EU languages supported
Advantage: Suitable for resolving cross-border disputes

12.7 Consumer Protection Authority

If dispute resolution is unsuccessful, or if you wish to appeal, you may contact the relevant consumer protection authority in your country of residence. In Hungary, this is:

NATIONAL CONSUMER PROTECTION AUTHORITY (NFH)
1066 Budapest, Teréz körút 26., Hungary
Phone: +36 (1) 882-7700
Email: nfh@nfh.hu
Website: https://www.nfh.gov.hu

12.8 Your Rights as a Consumer

As a consumer, you have the right to:

Require that the services we provide meet the agreed standard of quality
Contact our customer support free of charge with any complaint
Refer the matter to an Alternative Dispute Resolution body if customer support was unable to resolve it
Use the EU Online Dispute Resolution platform for international disputes
Contact the competent national consumer protection authority

12.9 Commitments of DancePass

DancePass commits to:

Responding to all complaints within 30 days
Making good-faith efforts to resolve any issues that arise
Respecting consumer rights
Cooperating with Alternative Dispute Resolution bodies during proceedings

13. Final Provisions

DancePass may amend these Terms where required by changes in law, technical development, security measures, or improvements to the quality of the service.

For consumers: Notice must be given at least 60 days before the amendment takes effect. If the consumer does not accept the amended Terms, they are entitled to terminate the contract without penalty or additional costs before the amendment takes effect.

For businesses: At least 30 days' prior notice is required. In the absence of a separate agreement, the Partner is entitled to terminate the contract by ordinary notice before the amendment takes effect. If any provision of these Terms becomes invalid, unlawful, or unenforceable, this shall not affect the validity, lawfulness, or enforceability of the remaining provisions.

These Terms are effective, in force, and applicable from 1 May 2024.

Appendix I – Data Processing Agreement (DPA)

Appendix to the General Terms and Conditions

This Data Processing Agreement ("DPA") is entered into between:
DancePass (operated by: Ádám Földvári, 1115 Budapest, Hídvég utca 2/a, Hungary), hereinafter: Data Processor
and
the partner using the DancePass service, hereinafter: Data Controller
(together: the "Parties").

I.1 Subject Matter

The Data Controller transfers personal data to the Data Processor during the use of the DancePass service for the purposes of operating, administering, and technically maintaining the service.

The Data Processor processes personal data on behalf of and in accordance with the instructions of the Data Controller, in compliance with Article 28 of the GDPR.

I.2 Nature and Purpose of Processing

The purposes of data processing are:

Administration of classes, events, and bookings
Payment and invoicing support
Customer service communication
Check-in and attendance management
Provision of reports and statistics
Technical operation and troubleshooting
Marketing and CRM functions (where activated by the Partner)

Nature of processing: digital software service (SaaS), cloud-based data processing. The above purposes and categories of data processed are consistent with the principles of necessity and purpose limitation.

I.3 Categories of Data Processed

Categories of Data Subjects

Clients of the Data Controller (e.g. dancers, event registrants)
Staff of the Data Controller
Event participants
Online purchasers / customers

Types of Data Processed

Name
Email address
Phone number
Billing data
Booking data
Attendance data
Purchase data
Card transaction metadata (e.g. Stripe metadata; not full card numbers)
User account data
Communication data (messages, notifications)

The Data Processor does not store full card numbers. This reduces processing risk in line with the principle of data minimisation.

I.4 Duration of Processing

Data processing takes place for the duration of the contract. Upon termination of the contract, the Data Processor undertakes to delete the data within 30 days, or — at the Data Controller's request — return it in a standard format (e.g. CSV or JSON). Backup deletion: within 90 days at the latest. This ensures data is not stored beyond what is necessary, in accordance with the GDPR's storage limitation principle.

I.5 Obligations of the Data Processor

The Data Processor:

acts only in accordance with the Data Controller's written instructions.
ensures that all persons involved in data processing are bound by a confidentiality obligation.
implements technical and organisational measures in accordance with Article 32 of the GDPR.
assists the Data Controller in facilitating the exercise of data subject rights (access, erasure, rectification, data portability, etc.).
undertakes to provide technical assistance in the event of a personal data breach and to notify the Data Controller immediately, within 48 hours.
may only engage external sub-processors with the prior written consent of the Data Controller. Where a sub-processor is engaged, a sub-processing agreement must be concluded.

I.6 Sub-processors and International Data Transfers

The Data Processor may only engage third-party sub-processors with the prior written approval of the Data Controller. All contracts with sub-processors must provide the same data protection guarantees.

Any transfer of data outside the EU/EEA (e.g. to email or cloud service providers) may only take place with appropriate GDPR-compliant safeguards, such as Standard Contractual Clauses (SCCs), the EU–US Data Privacy Framework (where applicable), or another adequate transfer mechanism.

Data transfers are carried out pursuant to Article 46 of the GDPR (SCCs) or the EU–US Data Privacy Framework. DancePass guarantees that SCCs or equivalent GDPR-compliant safeguards are in place for all transfers to third countries.

I.7 Audit Rights

The Data Controller is entitled to audit the Data Processor's data protection practices at least once per year, including by means of remote audit. The Data Processor must provide all necessary documentation and information upon request (including descriptions of technical and organisational measures, security procedures, logs, and access lists).

I.8 Sub-processors

DancePass currently uses the following sub-processors:

Sub-processor	Activity	Data Storage Location
Stripe	Payment processing	EU / USA (under SCCs)
Barion Payment Zrt.	Payment processing (card, Barion Wallet)	EU (Hungary)
Firebase / Google Cloud	Data storage	EU servers
Heroku PostgreSQL	Data storage	EU servers

I.9 Data Retention, Deletion, and Return upon Termination

Upon termination of the contract, the Data Processor will delete or return data as set out in the contract.
The Data Processor undertakes to delete all copies (including backups) within the agreed timeframe, unless applicable law requires mandatory retention.

I.10 Liability and Legal Consequences

Both parties bear liability in accordance with the GDPR for any breaches committed in the course of data controlling and data processing.
The DPA may not exclude liability that cannot be excluded under the GDPR (e.g. liability towards data subjects for damages).

I.11 Force Majeure, Legal Changes, Notices, and Scope

The parties must notify each other of any changes (e.g. change of sub-processor, change of database location, data transfer to a third country, etc.).
The DPA is coterminous with the main contract (these Terms); upon termination of the service, the DPA also terminates, and data handling is governed by section I.9.

I.12 Contact Details

The names, registered addresses, and contact details of the Data Controller and Data Processor are set out on the DancePass Privacy page, which clearly identifies who acts as controller and who acts as processor.

Appendix II – Transaction Fee Schedule (Stripe & Barion)

Summary fee table setting out the transaction fees applicable when using Stripe and Barion payment services.

1. Transaction Fees

Payment Method	Fee per Transaction	With QR-code Check-in
Stripe online card payment	2% + €0.25	2.5% + €0.25
Stripe Tap to Pay (contactless, NFC)	1.9% + €0.10	2.4% + €0.10
Stripe Billing (subscription invoicing)	0.7% per invoice	0.7% per invoice
Barion online card payment	3.5%	4.0%

The above fees are DancePass's technical intermediary charges and apply uniformly across all subscription plans. The fixed amounts per transaction are charged in addition to the percentage fee.

Appendix III – Supported Devices (NFC / Tap to Pay)

The NFC payment feature is available on the following devices and operating systems:

iPhone	Requirements
Operating system	iOS 16.4+
Device type	iPhone XS or newer
Note	iPhone only — not iPad

Android	Requirements
Device type	NFC-capable smartphone
Operating system	Android 11+

Terms & Conditions